Privacy Policy

This web site is owned and operated by IGOTAHOME. If you would like to contact us by email or through our Livechat, feel free to do it now, our trained team will be here to guide you on everything that you would like to know. We respect your privacy. We are particularly sensitive to privacy issues on the Internet and therefore we provide this Privacy Policy so you know about our online information practices and understand how we treat the information we receive about you from the Internet. In general, you can browse this web site without telling us who you are or revealing any personal information about yourself. We are, however, able to determine your Internet service provider’s (ISP) address and domain name. We use this information to help administer this web site, to measure the use of the web site and to improve the content of the web site. So, we know where, in a general sense, our visitors are coming from, but we do not know whom you are unless you tell us by filling out a form. There are several things you can do on IGOTAHOME web sites that may require you to give us personal information about yourself, such as subscribe, contact, etc. How we use that information varies depending on why you have given it to us. Let’s clarify more about this.

Our main purpose

Our primary purpose in collecting and processing personal data is to provide you with a safe, smooth, efficient, and customized experience. Therefore, your personal data are collected and processed by us for the following purposes:

  • to provide the services and customer support you request;
  • to resolve disputes, collect fees, and troubleshoot problems;
  • to prevent potentially prohibited or illegal activities, and enforce our User Agreement;
  • to customize, measure and improve our services;
  • marketing, service updates, and promotional offers based on your communication preferences;
  • to compare information for accuracy, and verify it with third parties.

Where appropriate, we will ask for your consent to process the personal data. Where you have given consent for processing activities, you have the right to withdraw your consent at any time.

In certain cases, we may process your personal data based on legitimate interest, e.g., for internal training and quality assurance purposes, to verify information for accuracy, to provide customer support and for other legitimate purposes.

We may process your personal data where such is necessary for compliance with our legal obligations.

Where we intend to process the personal data for a purpose other than that for which they were collected, we will provide you prior to that further processing with information on that other purpose and other necessary or general information. However, we are not required to provide information where you already possess such information, where the recording or disclosure of the personal data is expressly laid down by law or where the provision of information to you would be impossible or involve a disproportionate effort.

Your personal data will be kept for as long as you have a relationship with us or, if you do not have a relationship with us beyond this communication, for a reasonable length of time that lets us understand how people use our Site.

Collection

  • You can browse our Site without telling us who you are or revealing any personal data about yourself. Once you give us your personal data, you are not anonymous to us.
  • e-mail address, physical address and (depending on the service used);
  • transactional information based on your activities on the Site.
  • shipping, billing and other information you provide to purchase or ship an item;
  • chats, dispute resolution, correspondence through our Site, and correspondence sent to us;
  • other information from your interaction with our Site, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the Site, IP address and standard web log information;
  • information from other companies, such as demographic and traffic data;

You are not required to provide us the personal data that we request and can, in certain circumstances, stop us from collecting it by submitting a request through contacting us on our Site. However, if you choose not to provide us the requested personal data, we may not be able to provide you with our services or with a high quality of service, or respond to your communication.

Your Personal Data Rights

You have certain rights listed below over how the data is processed and can exercise these rights at any point.

The right to be informed. You have the right to be informed about the processing of your personal data in clear, easily accessible and easy to understand manner. This Privacy Policy is provided to you in connection with such right.

The right to access, rectify and update. You have the right to access, rectify and update your personal data at any time by signing on to IGOTAHOME. Generally, we will not manually modify your personal data because it is very difficult to verify your identity remotely. If you wish to rectify or update personal data disclosed in a public posting, please let us know and we will take reasonable steps to respond to your request in accordance with legal requirements.

The right to data portability. Under certain circumstances, you have the right to (i) request that we send you a copy of your personal data you provided to us, in which case we shall provide you with those data in a structured, commonly used and machine-readable format and/or (ii) transmit those data to another controller.

The right to be forgotten. You have right to request that we erase your data. If you wish to erase the personal data we hold about you, please let us know and we will take reasonable steps to respond to your request in accordance with legal requirements. If the personal data we collect is no longer needed for any purposes and we are not required by law to retain it, we will do what we can to erase it.

The right to restrict processing. Under certain circumstances, you have the right to restrict the processing of your personal data, for example, where the accuracy of the personal data is contested by you or if the personal data we collect is no longer needed for processing, but is required by you in connection with any legal claims.

The right to object. Under certain circumstances, you have the right to object to certain types of processing, including processing for direct marketing and profiling.

The right to complain to supervisory authority. You have the right to lodge a complaint with the relevant supervisory authority about how we process your personal data.

The right to withdraw consent. You have the right to withdraw any consent given to the processing of your data (i.e., we rely on consent as a legal basis for processing your personal data), you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). You can withdraw your consent to the processing of your personal data at any time by contacting us with the details provided below.

Rights related to automated decision-making. You have the right not to be subject to a decision which is based solely on automated processing and which produces legal or other significant effects on you. In particular, you have the right:

  • to obtain human intervention;
  • to express your point of view;
  • to obtain an explanation of the decision reached after an assessment; and
  • to challenge such a decision.

Upon your request, we will close your account and remove your personal data from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We may retain personal data from closed accounts to comply with law and take other actions otherwise permitted by law.

Receiving Email Notification

If you give us your email address to receive weekly email publications or notifications of posted publications or events, we will use the email address to send you the requested item. We may also contact you via email with information about IGOTAHOME or one of our trusted marketing partner’s product, service, or special offers. But we will not rent, sell, or give your email address to any third party.

Ordering Product

If you give us your email address on an order form when purchasing a product from IGOTAHOME, we will use the email address to contact you if there is a question about your order or to inform you if something you ordered is out of stock. We may also use your email address to contact you with information about a IGOTAHOME or one of our trusted marketing partner’s product, service, or special offers. But we will not rent, sell, or give your email address to any third party.

Subscribing to our services

If you give us your email address when you subscribe to one of our services, we may use your email address to contact you when it is time to renew your subscription. We may use your email address to contact you with information about a IGOTAHOME or one of our trusted marketing partner’s product, service, or special offers. But we will not rent, sell or give your email address to any third party.

Other Important Information

The IGOTAHOME web sites contain links to other web sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites. By using this web site, you are agreeing to this strategy.

Security

Your personal data is stored on our servers. We treat personal data as an asset that must be protected and make extensive use of tools (encryption, passwords, physical security, etc.) to protect your personal data against unauthorized access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal data that they collect from the Site. Therefore, we work very hard to protect your privacy as much as we can.

General

We may amend this Privacy Policy at any time by posting the amended terms on the Site. All amended terms automatically take effect on the day they are posted on the Site. If your questions are not answered online, you may contact us immediately. We reserve the right to modify our privacy policy as business needs require. We will post such changes on this web site. If you have questions or comments about this privacy policy, you can contact us immediately and let us know about your opinion.